FRESHBOOKS* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "FRESHBOOKS*" charge is from FreshBooks. FreshBooks invoicing software subscription.
FreshBooks
FreshBooks invoicing software subscription.
Category
SaaS
Avg. Charge
$17.00
Country
CA
Billing Cycle
Monthly
Cancel At
my.freshbooks.com/billing
Support
See website
Why does this charge appear?
When FreshBooks processes subscription payments for its invoicing software, the asterisk format in "FRESHBOOKS*" is a standard truncation method used by payment processors like Stripe or Braintree, which insert the asterisk to separate the merchant name from any additional billing descriptor information such as a plan tier or billing period. Because bank statement fields have strict character limits, the full display of "FreshBooks" gets compressed into the uppercase shorthand "FRESHBOOKS*" to fit within those constraints. If you're seeing a recurring charge of around $17.00 from this descriptor, it's almost certainly your monthly FreshBooks subscription for one of their Lite or Plus plans billed through their Canadian-based billing system.
What should you do?
Confirm Your FreshBooks Subscription
Log in to your FreshBooks account at freshbooks.com and navigate to your account settings to verify that you have an active invoicing software subscription. The FRESHBOOKS* charge on your bank statement corresponds to your billing cycle for this service.
Review Your Billing Details
Visit my.freshbooks.com/billing to see a full breakdown of your current FreshBooks plan, the amount being charged, and the date your subscription renews. Make sure the amount matches what appears as FRESHBOOKS* on your bank statement.
Check Which Plan You Are On
At my.freshbooks.com/billing, confirm which FreshBooks pricing tier you are subscribed to, such as Lite, Plus, or Premium. If the FRESHBOOKS* charge seems higher than expected, you may have been upgraded or added extra features without realizing it.
Cancel if You No Longer Need FreshBooks
If you do not recognize using FreshBooks invoicing software or no longer need the service, go directly to my.freshbooks.com/billing to cancel your subscription and stop future FRESHBOOKS* charges from appearing on your bank statement.
Is this charge fraudulent?
No, this is a legitimate charge from FreshBooks. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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