Question 1

What is SHOPIFY PAYMENTS* on my bank statement?

Accepted Answer

The charge labeled SHOPIFY PAYMENTS* on your bank statement represents a payment you made to a merchant who uses Shopify as their e-commerce platform. Shopify Payments is the built-in payment processing service that many online store owners use to accept credit and debit card transactions. The charge amount will vary depending on what you purchased from the specific Shopify-powered store.

Question 2

I don't remember buying anything — could SHOPIFY PAYMENTS* be fraud?

Accepted Answer

Not necessarily. Because many different online stores use Shopify Payments as their payment processor, the charge descriptor SHOPIFY PAYMENTS* appears instead of the individual store name, which can make it easy to forget where it came from. Try thinking back to any recent online purchases you made. If you still cannot identify the purchase, contact your bank to dispute the charge or ask Shopify support at shopify.com to help trace the transaction to a specific merchant using your charge details.

Question 3

How do I get a refund for a SHOPIFY PAYMENTS* charge?

Accepted Answer

To get a refund for a SHOPIFY PAYMENTS* charge, you will need to contact the specific merchant whose store you purchased from, since Shopify Payments only processes the transaction on their behalf. Check your email for an order confirmation that should identify the store name. If you cannot locate the merchant, you can reach out to Shopify support at shopify.com with your transaction details. As a last resort, you can contact your bank to initiate a chargeback if the merchant is unresponsive.

Question 4

Why does the charge say SHOPIFY PAYMENTS* instead of the store name I bought from?

Accepted Answer

When a merchant uses Shopify Payments to process transactions, the charge that appears on your bank or credit card statement may show as SHOPIFY PAYMENTS* rather than the individual store name. This happens because Shopify acts as the payment processor for thousands of independent online retailers. The amount will match exactly what you spent at that store. If you need to identify the exact merchant, check your email inbox for an order receipt, or contact Shopify support through shopify.com with your transaction date and amount.

SHOPIFY PAYMENTS* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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