ZOOM* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "ZOOM*" charge is from Zoom. Zoom video conferencing subscription.
Zoom
Zoom video conferencing subscription.
Category
SaaS
Avg. Charge
$14.99
Country
US
Billing Cycle
Monthly
Cancel At
zoom.us/billing
Support
See website
Why does this charge appear?
When Zoom processes subscription payments for its video conferencing plans, the charge is routed through an automated billing system that appends an asterisk after the brand name, resulting in "ZOOM*" appearing on your statement rather than the full company name. The asterisk is a standard delimiter used by payment processors to separate the merchant identifier from additional transaction details such as a product code or billing reference, which may be truncated depending on your bank's character limit. If you see "ZOOM*" on your statement for around $14.99, it almost certainly corresponds to a monthly Zoom subscription, such as the Zoom Pro plan billed to your card on file.
What should you do?
Identify your Zoom plan
Log in to your Zoom account at zoom.us and navigate to the Account Management section to confirm which subscription plan you are currently enrolled in and whether the ZOOM* charge amount matches your plan's billing rate.
Review your Zoom billing history
Visit zoom.us/billing to view your full billing history and invoices. Cross-reference the date and amount of the ZOOM* charge on your bank statement with your Zoom invoices to confirm it is an expected and accurate charge.
Check for multiple Zoom accounts
If the ZOOM* charge seems unfamiliar, consider whether you or a family member may have created a secondary Zoom account. Search your email inboxes for Zoom subscription confirmation emails to identify any accounts you may have forgotten about.
Cancel or adjust your Zoom subscription
If you no longer need the Zoom subscription or want to avoid future ZOOM* charges, go directly to zoom.us/billing and select the option to cancel or downgrade your plan. Zoom also offers a free tier, so you can downgrade rather than fully cancel if you still want basic access.
Is this charge fraudulent?
No, this is a legitimate charge from Zoom. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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