Question 1

What is the LOOM* charge on my bank statement?

Accepted Answer

The LOOM* charge is a subscription fee from Loom, a video messaging platform that lets you record and share screen and camera videos. The charge typically appears as $12.50 and covers their paid plan, which offers features like longer video recording times, custom branding, and advanced analytics. If you or someone with access to your payment method signed up for Loom, this is a legitimate recurring charge.

Question 2

I don't remember signing up for Loom — why am I being charged $12.50?

Accepted Answer

It's possible you signed up for a Loom free trial that has since converted to a paid subscription, or a team member or colleague may have used your payment details to set up an account. Loom's paid plans typically bill at $12.50 per month. To check whether an active subscription exists under your email, log into Loom and visit loom.com/settings/billing where you can review your plan details and billing history.

Question 3

How do I cancel my Loom subscription to stop the recurring charge?

Accepted Answer

To cancel your Loom subscription, log into your Loom account and go directly to loom.com/settings/billing. From there you can manage or cancel your plan. Once cancelled, you should not see any further LOOM* charges of $12.50 on your statement. It's a good idea to cancel before your next billing date to avoid being charged for another period.

Question 4

Is LOOM* a legitimate charge or could it be fraud?

Accepted Answer

LOOM* is a legitimate charge from Loom, a well-known SaaS video messaging company used widely in workplaces for async communication. The typical amount of $12.50 reflects their standard subscription pricing. If you do not recognize the charge and are confident you never signed up, you should log in at loom.com/settings/billing to check for an active account, and if no account exists, consider contacting your bank to dispute the transaction as unauthorized.

LOOM* Charge (What It Is + Is It Legit?)

Why does this charge appear?

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Is this charge fraudulent?

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