INTERCOM* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "INTERCOM*" charge is from Intercom. Intercom customer messaging subscription.
Intercom
Intercom customer messaging subscription.
Category
SaaS
Avg. Charge
$74.00
Country
US
Billing Cycle
Monthly
Cancel At
app.intercom.com/billing
Support
See website
Why does this charge appear?
When Intercom processes subscription payments for its customer messaging platform, the charge is routed through a payment system that appends an asterisk following the brand name, resulting in the descriptor "INTERCOM*" on your bank statement rather than the full company name. The asterisk format is commonly used by payment processors like Stripe, which Intercom relies on to handle its recurring monthly billing, and serves as a separator that can be followed by additional transaction details such as a plan name or account identifier depending on your bank's character limit. If you see a $74.00 charge labeled "INTERCOM*" on your statement, it is almost certainly your monthly Intercom subscription fee for one of their messaging or support platform tiers.
What should you do?
Identify the Intercom charge
The INTERCOM* charge on your bank statement is linked to an Intercom customer messaging subscription. Log in to your account at intercom.com to confirm the charge matches your active plan and billing cycle.
Review your Intercom billing details
Visit app.intercom.com/billing to see a full breakdown of your current Intercom subscription, including your plan tier, seat count, and any add-ons that may be contributing to the charge amount.
Check who in your organization owns the Intercom account
If you do not personally manage your company's Intercom subscription, check with your team's admin or IT department, as the INTERCOM* charge is often billed to a shared company card and managed by a single account owner.
Cancel or downgrade your Intercom plan if needed
If you no longer need the Intercom subscription or want to reduce costs, go directly to app.intercom.com/billing to cancel your plan or switch to a lower tier, stopping future INTERCOM* charges from appearing on your statement.
Is this charge fraudulent?
No, this is a legitimate charge from Intercom. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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