SPOTHERO* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "SPOTHERO*" charge is from SpotHero. SpotHero parking reservation.
SpotHero
SpotHero parking reservation.
Category
Travel
Avg. Charge
$12.00
Country
US
Billing Cycle
One-time
Cancel At
spothero.com/account
Support
See website
Why does this charge appear?
When SpotHero processes parking reservation payments, the company name gets truncated to "SPOTHERO*" on your bank statement because of the character limitations imposed by card payment networks like Visa and Mastercard, which typically cap merchant descriptors at around 22 characters and often strip spaces and special formatting. The asterisk following SPOTHERO* is a common separator used by payment processors to distinguish the merchant name from any additional transaction detail, such as a location code or confirmation number, that may follow it. If you recently booked a parking spot through the SpotHero app or website, this descriptor is the expected way that charge will appear on your statement.
What should you do?
Check your SpotHero reservations
Log in to your SpotHero account at spothero.com and review your recent parking reservations. The SPOTHERO* charge on your bank statement should match a confirmed booking you made for a specific date, location, and parking facility.
Verify the charge amount
Compare the dollar amount of the SPOTHERO* charge against the booking confirmation email sent by SpotHero. Parking reservation prices can vary based on location and duration, so make sure the billed amount matches what was quoted at the time of your reservation.
Manage or cancel future reservations
If you have upcoming SpotHero parking reservations you no longer need, visit spothero.com/account to cancel them before they are charged. SpotHero offers free cancellation on many reservations if done within their cancellation window.
Contact SpotHero support if something is off
If the SPOTHERO* charge does not match any reservation in your account history, reach out to SpotHero's customer support directly through spothero.com to clarify the charge before considering a dispute with your bank.
Is this charge fraudulent?
No, this is a legitimate charge from SpotHero. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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