Question 1

What is the SAFARICOM*DATA BUNDLE charge on my bank statement?

Accepted Answer

This charge is from Safaricom, Kenya's leading telecommunications provider. It represents a mobile data bundle purchase made through your Safaricom line, likely via M-PESA, the Safaricom app, or by dialing a USSD shortcode. The amount will vary depending on which data bundle plan you purchased, as Safaricom offers a wide range of daily, weekly, and monthly data packages at different price points.

Question 2

I don't remember buying a Safaricom data bundle — could this be unauthorized?

Accepted Answer

Before assuming the charge is unauthorized, consider that Safaricom data bundles can be purchased through several channels including the MySafaricom app, M-PESA paybill, USSD codes, or even auto-renewal of a previously set recurring bundle. Check your Safaricom account by dialing *544# or logging into the MySafaricom app to review your recent bundle purchase history. If you still cannot identify the transaction, contact Safaricom customer care directly at 100 from your Safaricom line or 0722 000 100 from any other line.

Question 3

How do I stop recurring Safaricom data bundle charges from hitting my account?

Accepted Answer

Safaricom offers auto-renewal options on some data bundles, which can lead to repeated charges. To stop these, dial *544# from your Safaricom line and navigate to the data bundle management options to disable auto-renewal. You can also manage this through the MySafaricom app under your bundle settings. Unfortunately, there is no dedicated cancel URL available for this service, so managing it directly through Safaricom's platforms or contacting their support at 100 is the most reliable approach.

Question 4

Why does the amount for SAFARICOM*DATA BUNDLE vary each time I see this charge?

Accepted Answer

The variable amounts reflect the different data bundle tiers that Safaricom offers. Safaricom provides a broad range of packages, from small daily bundles costing just a few Kenyan shillings to large monthly bundles that cost significantly more. Each purchase will reflect the specific plan chosen at the time of the transaction. If you are seeing multiple charges of different amounts, it is likely that different bundle sizes were purchased on separate occasions through your linked M-PESA or bank account.

SAFARICOM*DATA BUNDLE Charge (What It Is + Is It Legit?)

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