Question 1

What is the MPESA SAFARICOM charge on my bank statement?

Accepted Answer

The MPESA SAFARICOM charge on your bank statement refers to a mobile money transaction processed through M-Pesa, the popular mobile payment service operated by Safaricom in Kenya. This could represent a money transfer, bill payment, merchant payment, or any other transaction you completed using the M-Pesa platform. The charge is legitimate and originates directly from Safaricom's M-Pesa service.

Question 2

Why does the MPESA SAFARICOM amount vary each time I see it on my statement?

Accepted Answer

The MPESA SAFARICOM charge varies because M-Pesa is a transaction-based mobile money service, not a fixed subscription. Each charge corresponds to a specific transfer, purchase, or payment you made through the M-Pesa platform. The amount will reflect whatever you sent or paid at the time, plus any applicable Safaricom transaction fees, which also vary depending on the transaction amount and type.

Question 3

I don't remember making an M-Pesa transaction — could the MPESA SAFARICOM charge be fraudulent?

Accepted Answer

While MPESA SAFARICOM is a legitimate charge from Safaricom Kenya's M-Pesa service, if you do not recognize the specific transaction, you should log into your M-Pesa account and review your transaction history to match the amount and date. If you still cannot identify it, contact Safaricom customer care directly at 100 from a Safaricom line or visit a Safaricom service center. There is no online cancellation URL available for M-Pesa transactions, so direct contact with Safaricom is your best course of action.

Question 4

How do I get a refund or reverse an MPESA SAFARICOM transaction I see on my bank statement?

Accepted Answer

To request a reversal of an M-Pesa transaction that appears as MPESA SAFARICOM on your statement, you need to contact Safaricom directly since there is no self-service cancel URL available for M-Pesa transactions. You can reach Safaricom customer support by calling 100 from a Safaricom line, visiting a Safaricom retail store, or using the M-Pesa app to dispute the transaction. Note that M-Pesa reversals are not always guaranteed and depend on whether the recipient has already withdrawn the funds.

MPESA SAFARICOM Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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