GLOVO KE* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "GLOVO KE*" charge is from Glovo Kenya. Glovo food and grocery delivery charge in Kenya.
Glovo Kenya
Glovo food and grocery delivery charge in Kenya.
Category
Food
Avg. Charge
800 KES
Country
KE
Billing Cycle
One-time
Cancel At
glovoapp.com/en/login
Support
See website
Why does this charge appear?
When Glovo Kenya processes a payment through your card, the transaction is logged using a shortened merchant identifier rather than the full brand name, which is why you see GLOVO KE\* on your statement instead of "Glovo Kenya." The "KE" portion is a country code abbreviation identifying the Kenyan operation, and the asterisk is a standard formatting character used by payment processors like Stripe or Adyen to separate the brand prefix from any additional order reference data that may follow. This truncated format is common among international delivery platforms that operate across multiple countries, since their billing systems generate region-specific descriptors to keep transactions concise within the character limits imposed by card networks.
What should you do?
Verify Your Recent Glovo Orders
Log in to your Glovo Kenya account at glovoapp.com/en/ke and navigate to your order history to match the GLOVO KE* charge amount with a recent food or grocery delivery you placed in Kenya.
Check the Exact Charge Amount
Compare the GLOVO KE* amount on your bank statement against your Glovo Kenya order receipt or in-app confirmation, keeping in mind the total may include delivery fees, service fees, and any applicable Kenyan taxes.
Manage or Cancel Your Glovo Subscription
If you subscribed to Glovo Prime in Kenya and no longer wish to be charged, visit glovoapp.com/en/login to sign in and manage or cancel your subscription to prevent future GLOVO KE* charges on your account.
Contact Glovo Kenya Support
If the GLOVO KE* charge amount does not match any order you recognize, reach out to Glovo Kenya customer support directly through the help section at glovoapp.com/en/ke to request a detailed breakdown of the specific transaction before escalating to your bank.
Is this charge fraudulent?
No, this is a legitimate charge from Glovo Kenya. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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