FLUTTERWAVE PAY Charge (What It Is + Is It Legit?)
✓ LegitimateThe "FLUTTERWAVE PAY" charge is from Flutterwave. Payment processed through Flutterwave payment gateway.
Flutterwave
Payment processed through Flutterwave payment gateway.
Category
Finance
Avg. Charge
Variable
Country
NG
Billing Cycle
One-time
Cancel At
N/A
Support
See website
Why does this charge appear?
When you purchase from a merchant or platform that uses Flutterwave as its payment gateway, the transaction is processed through Flutterwave's infrastructure rather than directly by the merchant, which is why your bank statement displays "FLUTTERWAVE PAY" instead of the seller's name. Flutterwave, a Nigerian-founded fintech company, appends "PAY" to its name in the descriptor to indicate that it is acting as the payment processor on behalf of a third-party business rather than billing you directly as a retailer or service provider. This descriptor format is commonly seen across African markets and beyond, where Flutterwave serves as the backbone payment solution for thousands of businesses that may not have their own dedicated merchant processing accounts.
What should you do?
Identify the transaction source
Log into any online shopping, subscription, or service accounts you use and check your recent order or payment history. FLUTTERWAVE PAY appears when a merchant uses Flutterwave as their payment gateway, so the charge is linked to a specific purchase you made rather than a direct Flutterwave subscription.
Visit flutterwave.com for details
Go to flutterwave.com and if you have a Flutterwave account, log in to review your transaction history. You can cross-reference the charge amount and date to identify exactly which merchant processed the payment through the FLUTTERWAVE PAY gateway on your behalf.
Contact the original merchant
Since FLUTTERWAVE PAY is a payment processor used by other businesses, reach out directly to the merchant or seller you purchased from around the date of the charge. They can confirm the transaction details and issue a refund or receipt if needed, as Flutterwave processed the payment on their behalf.
Reach out to Flutterwave support
If you cannot identify the merchant behind the FLUTTERWAVE PAY charge, contact Flutterwave directly through the support options on flutterwave.com. Provide the transaction date and amount so their team can trace the payment and connect you with the correct merchant or confirm the legitimacy of the charge.
Is this charge fraudulent?
No, this is a legitimate charge from Flutterwave. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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