Question 1

What is the DELIVEROO* charge on my bank statement?

Accepted Answer

The DELIVEROO* charge on your bank statement is a payment made to Deliveroo, a British online food delivery company founded in 2013. This charge relates to a food order or delivery fee processed through their platform, which operates across Europe, the Middle East, and Asia. The amount will vary depending on what you ordered and any applicable delivery fees at the time of your purchase.

Question 2

I don't remember ordering food recently — could the DELIVEROO* charge be fraudulent?

Accepted Answer

In most cases, the DELIVEROO* charge is legitimate and relates to a genuine food order placed through the Deliveroo app or website. Before assuming it is fraudulent, check whether anyone else in your household may have used your payment details to place an order. If you still do not recognise the charge after checking, you can contact Deliveroo directly through their website at deliveroo.co.uk/contact to query the transaction and get more details about the specific order.

Question 3

How do I cancel my Deliveroo subscription to stop future charges?

Accepted Answer

If you are subscribed to Deliveroo Plus, their subscription service that offers unlimited free delivery, you can cancel it by visiting deliveroo.co.uk/contact and managing your account settings. Cancelling your subscription will prevent future recurring charges, though any individual order charges are separate and reflect specific food deliveries you have placed rather than a subscription fee.

Question 4

Why does the DELIVEROO* charge appear as a different amount each time on my statement?

Accepted Answer

The DELIVEROO* charge varies each time because it reflects the cost of individual food orders, which change based on the items you select, the restaurant you order from, the delivery fee applied, and any service charges at the time of ordering. Deliveroo does not charge a fixed amount per transaction, so each entry on your bank statement will differ. If you want a breakdown of a specific charge, you can log into your Deliveroo account or reach out to their support team at deliveroo.co.uk/contact.

DELIVEROO* Charge (What It Is + Is It Legit?)

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Is this charge fraudulent?

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