Question 1

What is the COLES* charge on my bank statement?

Accepted Answer

The COLES* charge on your bank statement is a grocery purchase made at Coles Supermarkets in Australia. This is a legitimate transaction that appears when you shop at any Coles store, and the charge reflects the total amount spent on your grocery items. A typical transaction amount is around $75.00, though your specific charge will reflect what you actually spent during that shopping trip.

Question 2

I don't remember shopping at Coles recently — should I be worried about this charge?

Accepted Answer

If you see a COLES* charge you don't immediately recognise, first check whether anyone else in your household may have used your card at a Coles Supermarket in Australia. It is also worth checking your recent receipts or the Coles app if you have an account, as the charge can sometimes appear a day or two after your in-store purchase. If after checking you still cannot account for the charge, contact your bank to dispute it, as Coles does not have a direct cancellation or refund URL available for managing these transactions online.

Question 3

Why is my COLES* charge a different amount than what I expected to pay?

Accepted Answer

Your COLES* charge may differ slightly from what you expected due to last-minute price adjustments at the register, loyalty discounts applied through your Flybuys account, or weighted items like deli goods or produce that are priced by weight rather than a fixed amount. The charge on your statement represents exactly what was processed at the Coles Supermarket register. If you believe there is a genuine discrepancy, bring your receipt to the store or contact Coles customer service directly for assistance.

Question 4

Can I get a refund for a COLES* charge on my account?

Accepted Answer

Refunds for a COLES* charge from Coles Supermarkets in Australia are handled in-store rather than through an online cancellation portal, as there is no cancel URL available for these transactions. To request a refund, visit your local Coles store with your receipt or proof of purchase and speak with a team member or customer service desk. If the item was faulty or incorrectly priced, Coles will typically process a refund back to the original payment card used for the transaction.

COLES* Charge (What It Is + Is It Legit?)

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Is this charge fraudulent?

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