Question 1

What is the WISE* charge on my bank statement?

Accepted Answer

The WISE* charge on your bank statement is a fee from Wise, formerly known as TransferWise, for an international money transfer you made through their service. Wise charges a small fee each time you send money abroad, and the amount varies depending on the currencies involved and the size of the transfer. If you have a Wise account, you can review all your past transactions and associated fees by logging in at wise.com/settings.

Question 2

Why does the WISE* charge show a different amount each time it appears?

Accepted Answer

Wise calculates its transfer fees dynamically based on several factors, including the amount you are sending, the currency pair involved, and the transfer method used. Because of this, the WISE* charge will not be a fixed amount and will vary from transaction to transaction. This is expected behavior and not an error. You can see a full breakdown of each fee charged for your transfers by visiting your account at wise.com/settings.

Question 3

I don't remember using Wise recently — could the WISE* charge be fraudulent?

Accepted Answer

If you see a WISE* charge you do not recognize, first check whether anyone else with access to your account may have used Wise to send money. You can review all activity associated with your Wise account by visiting wise.com/settings. If after checking you still do not recognize the transaction, you should contact Wise customer support directly through their website to dispute the charge, and also notify your bank to flag the transaction as potentially unauthorized.

Question 4

How do I stop future WISE* charges from appearing on my statement?

Accepted Answer

WISE* charges only appear when you actively use Wise to send an international money transfer, so they are not recurring subscription fees in the traditional sense. If you want to ensure no further charges occur, you can deactivate your payment methods or close your Wise account entirely by going to wise.com/settings and navigating to your account preferences. Keep in mind that closing your account will prevent you from using Wise for future international transfers.

WISE* Charge (What It Is + Is It Legit?)

Why does this charge appear?

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Is this charge fraudulent?

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