Question 1

What is the RAPPI EC* charge on my bank statement?

Accepted Answer

The RAPPI EC* charge on your bank statement is a legitimate payment to Rappi Ecuador for food or grocery delivery services. When you place an order through the Rappi app in Ecuador, the charge appears on your statement as RAPPI EC* followed by a transaction reference. The amount will vary depending on what you ordered, including the cost of items, delivery fees, and any applicable service charges.

Question 2

I don't remember ordering from Rappi Ecuador — why did I get charged?

Accepted Answer

If you see a RAPPI EC* charge you do not recognize, it may be from a recent food or grocery delivery order placed through the Rappi Ecuador platform, possibly by a family member who shares your payment method. Log into your Rappi account at rappi.com.ec/login to review your order history and confirm whether a purchase was made. If no order is found and you believe the charge is unauthorized, contact your bank to dispute it and also reach out to Rappi Ecuador customer support directly.

Question 3

How do I cancel my Rappi Ecuador account or stop future RAPPI EC* charges?

Accepted Answer

To stop future RAPPI EC* charges, you can log into your Rappi Ecuador account at rappi.com.ec/login and cancel any active subscriptions such as Rappi Prime, or simply remove your saved payment method from the account. If you want to fully deactivate your account, you can submit a request through the app or contact Rappi Ecuador support after logging in at rappi.com.ec/login. Keep in mind that canceling your account will prevent future charges but will not reverse charges already processed for completed food or grocery delivery orders.

Question 4

Why is the RAPPI EC* charge a different amount each time it appears?

Accepted Answer

The RAPPI EC* charge varies each time because it reflects the actual cost of your individual food or grocery delivery orders placed through Rappi in Ecuador. Each charge depends on factors like the items you ordered, the restaurant or store you selected, the delivery fee, any tips, and promotional discounts applied at the time of purchase. There is no fixed amount for this charge since it is tied directly to each specific transaction rather than a flat recurring fee, unless you also have a Rappi Prime subscription which would appear as a separate consistent charge.

RAPPI EC* Charge (What It Is + Is It Legit?)

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