Question 1

What does 'MTN MOMO TRF CI' mean on my bank statement?

Accepted Answer

MTN MOMO TRF CI stands for MTN Mobile Money Transfer in Côte d'Ivoire (Ivory Coast). This is a legitimate charge from MTN's MoMo mobile money service, which is widely used across Côte d'Ivoire for sending money to other users, paying utility bills, and purchasing mobile airtime. The amount will vary depending on the specific transaction you or someone with access to your account completed.

Question 2

I don't remember making an MTN MoMo transfer in Ivory Coast — could this be fraud?

Accepted Answer

If you see MTN MOMO TRF CI on your statement and do not recognize the transaction, first check whether a family member or someone you authorized may have used your linked account for a transfer in Côte d'Ivoire. If you still cannot account for the charge, you should contact MTN MoMo support directly at momo.mtn.com/contact-support/ to request a review of the transaction. You should also notify your bank to flag the charge while the investigation is underway.

Question 3

Can I get a refund for an MTN MoMo transfer I made by mistake in Côte d'Ivoire?

Accepted Answer

Refunds for MTN MoMo transfers in Ivory Coast are not guaranteed, as mobile money transactions are often processed instantly and delivered to the recipient. However, you can report the issue and submit a refund request by visiting momo.mtn.com/contact-support/. MTN MoMo support will review the transaction details and, if the recipient agrees or the transfer was proven to be erroneous, they may be able to assist with recovering the funds. Acting quickly improves your chances of a resolution.

Question 4

Why does the MTN MOMO TRF CI charge show a different amount each time it appears?

Accepted Answer

The MTN MOMO TRF CI charge appears with a variable amount because each transaction reflects the specific sum transferred at that time, whether it was a person-to-person money transfer, a bill payment, or an airtime purchase made through MTN MoMo in Côte d'Ivoire. There is no fixed recurring fee tied to this charge — each entry on your statement corresponds to a distinct transaction. If you want a detailed breakdown of a specific charge, you can reach MTN MoMo support at momo.mtn.com/contact-support/ for a full transaction history.

MTN MOMO TRF CI Charge (What It Is + Is It Legit?)

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Is this charge fraudulent?

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