GLOVO UG* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "GLOVO UG*" charge is from Glovo Uganda. Glovo food and grocery delivery charge in Uganda.
Glovo Uganda
Glovo food and grocery delivery charge in Uganda.
Category
Food
Avg. Charge
Variable
Country
UG
Billing Cycle
One-time
Cancel At
glovoapp.com/en/login
Support
See website
Why does this charge appear?
When Glovo Uganda processes a payment through its mobile app or website, the transaction is submitted to your bank using a shortened merchant descriptor format that combines the brand name with the country code "UG" for Uganda, resulting in the truncated label "GLOVO UG*" on your statement. This abbreviated format is a standard practice used by Glovo's payment processing infrastructure across its African markets, where regional billing systems often append the two-letter ISO country code rather than spelling out the full local entity name like "Glovo Uganda." The asterisk following the descriptor is also typical of Glovo's payment gateway configuration and may sometimes be followed by an order reference number depending on your bank's display settings.
What should you do?
Verify Your Glovo Uganda Orders
Log in to your Glovo Uganda account at glovoapp.com/en/ug and navigate to your order history. Cross-reference the amount shown next to the GLOVO UG* charge on your bank statement with any recent food or grocery deliveries you placed through the app in Uganda.
Check the Charge Date and Amount
Compare the exact date and amount of the GLOVO UG* charge against your Glovo Uganda order receipts or confirmation emails. Glovo Uganda typically sends email or in-app notifications for every completed order, so you should be able to match the transaction directly.
Manage or Cancel Your Glovo Uganda Subscription
If the GLOVO UG* charge relates to a Glovo Prime or promotional subscription you no longer want, visit glovoapp.com/en/login to sign in and review your active subscriptions or payment settings. You can cancel or adjust your plan from within your account to avoid future recurring charges.
Contact Glovo Uganda Support If Needed
If you have verified your order history at glovoapp.com/en/ug and still cannot account for the GLOVO UG* charge, reach out to Glovo Uganda customer support directly through the app or website. Provide the charge date and amount so their team can locate the specific transaction and clarify what it was billed for.
Is this charge fraudulent?
No, this is a legitimate charge from Glovo Uganda. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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