Question 1

What is the GLOVO IT* charge on my bank statement?

Accepted Answer

The GLOVO IT* charge is a legitimate payment to Glovo, a food and grocery delivery service operating in Italy. It appears when you place an order through the Glovo app or website for food, groceries, or other items delivered to your address in Italy. The charge amount will vary depending on what you ordered, the delivery fee, and any applicable service fees.

Question 2

I don't remember ordering from Glovo Italy — could this charge be fraud?

Accepted Answer

The GLOVO IT* charge is a recognized and legitimate transaction from Glovo's Italian operations. Before assuming fraud, consider whether anyone else in your household may have used your payment details to place a Glovo order in Italy. If you still cannot account for the charge, you can log into your Glovo account at glovoapp.com/it/login to review your order history. If no matching order appears, contact your bank to dispute the transaction.

Question 3

How do I cancel my Glovo subscription to stop future GLOVO IT* charges?

Accepted Answer

To cancel a Glovo Prime subscription or manage your payment settings to prevent future GLOVO IT* charges, visit glovoapp.com/it/login and sign into your account. From there, navigate to your account settings and look for the subscription or membership section to cancel. Keep in mind that one-off delivery charges from individual orders will still appear as GLOVO IT* if you continue placing orders, so cancelling the subscription only stops recurring membership fees.

Question 4

Why is the GLOVO IT* amount different each time it shows up on my statement?

Accepted Answer

The GLOVO IT* charge varies because it reflects the total cost of each individual Glovo order placed in Italy, which includes the price of the food or groceries, the delivery fee, and any applicable service charges. Since these costs change based on the restaurant or store, the items selected, and promotional discounts applied, you will rarely see the same amount twice. You can review the breakdown of each charge by logging into your account at glovoapp.com/it/login and checking your order history.

GLOVO IT* Charge (What It Is + Is It Legit?)

Why does this charge appear?

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Is this charge fraudulent?

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