Question 1

What is ROKU*DIRECT on my bank statement?

Accepted Answer

ROKU*DIRECT is a charge from Roku, the streaming platform, acting as a billing middleman for a streaming channel subscription you signed up for through your Roku device or the Roku channel store. Common examples include subscriptions to Paramount+, AMC+, Showtime, or other premium channels. Even though you watch content on those apps, Roku handled the billing, which is why the charge shows up as ROKU*DIRECT rather than the channel's own name.

Question 2

I don't remember signing up for anything through Roku — could this be fraud?

Accepted Answer

Not necessarily. ROKU*DIRECT charges are easy to forget because they occur when you accept a free trial or subscribe to a channel directly through the Roku interface, sometimes with just a few button clicks on your remote. Check your Roku account by logging in at my.roku.com/subscriptions to see a full list of active subscriptions tied to your account. If you recognize the channel listed there, the charge is legitimate. If your Roku account shows no subscriptions but the charge is still appearing, contact your bank to dispute it.

Question 3

How do I cancel the subscription causing the ROKU*DIRECT charge?

Accepted Answer

To cancel, go to my.roku.com/subscriptions and log in with the Roku account associated with your device. You will see a list of all active channel subscriptions managed by Roku. Find the one you want to cancel, click on it, and select the option to cancel the subscription. Canceling through this page stops future ROKU*DIRECT charges for that channel. Note that you must cancel through Roku and not through the channel's own website, since Roku is the one billing you.

Question 4

Why does the ROKU*DIRECT charge vary in amount each month?

Accepted Answer

The amount for ROKU*DIRECT can vary because it reflects whichever Roku-billed channel subscriptions are active on your account, and the total depends on which services you are subscribed to, whether any promotional pricing has expired, or if you added or removed channels during the billing cycle. Different channels have different monthly rates, so if you subscribe to multiple channels through Roku, you may see separate ROKU*DIRECT entries for each one. To see exactly what each charge corresponds to, log in at my.roku.com/subscriptions where each subscription and its cost are listed individually.

ROKU*DIRECT Charge (What It Is + Is It Legit?)

Why does this charge appear?

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Is this charge fraudulent?

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