Question 1

Why does my bank statement show PETSMART* instead of the full store name?

Accepted Answer

Banks and credit card processors often display shortened or coded versions of merchant names due to character limits in payment systems. PETSMART* is simply how PetSmart pet supplies purchases appear on your statement. The asterisk typically indicates a card-present or retail transaction. If you recently bought pet food, toys, grooming products, or other supplies at a PetSmart location or on their website, this charge is legitimate and nothing to be concerned about.

Question 2

I see a charge around $35.00 from PETSMART* but I don't remember making a purchase — what should I do?

Accepted Answer

A charge of around $35.00 from PETSMART* reflects a typical PetSmart pet supplies purchase. Before assuming fraud, consider whether a family member or household member may have shopped there, or whether you have a PetSmart AutoShip subscription that delivered an automatic order. You can review your order history and manage any recurring subscriptions by logging into your account at petsmart.com/account. If after checking you still do not recognize the charge, contact your bank to dispute it.

Question 3

How do I cancel my PetSmart AutoShip so I stop getting recurring PETSMART* charges?

Accepted Answer

To cancel your PetSmart AutoShip subscription and stop future PETSMART* charges from appearing on your statement, visit petsmart.com/account and log in with your credentials. From your account dashboard, navigate to the AutoShip section where you can modify or cancel any active recurring orders. It is a good idea to cancel before your next scheduled shipment date to avoid being charged the typical $35.00 or similar amount for an unwanted delivery.

Question 4

Is the PETSMART* charge on my card a scam or is it a real company?

Accepted Answer

The PETSMART* charge is completely legitimate and comes from PetSmart, one of the largest pet supplies retailers in the United States. It is not a scam. PetSmart sells pet food, accessories, grooming services, and live animals both in physical store locations and online. A typical transaction runs around $35.00 depending on what was purchased. If you want to verify your purchase history or manage your account, you can do so directly at petsmart.com/account.

PETSMART* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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