DONOTPAY* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "DONOTPAY*" charge is from DoNotPay. DoNotPay consumer rights subscription.
DoNotPay
DoNotPay consumer rights subscription.
Category
Legal
Avg. Charge
$36.00
Country
US
Billing Cycle
Monthly
Cancel At
donotpay.com/account
Support
See website
Why does this charge appear?
When DoNotPay processes monthly subscription payments of $36.00, the billing system condenses the company name into the shortened descriptor "DONOTPAY*" due to character limits enforced by payment processors like Stripe or Braintree, which typically cap merchant descriptors at 22 characters or fewer. The asterisk following the name is a standard formatting convention used by these processors to separate the merchant identifier from any additional transaction detail, such as a product code or billing cycle reference. If you see DONOTPAY* on your statement, it is almost certainly your recurring DoNotPay consumer rights subscription charge and not an unauthorized transaction.
What should you do?
Confirm Your DoNotPay Subscription
Log in to your account at donotpay.com and check your subscription status. The DONOTPAY* charge is associated with their consumer rights subscription service, so verify that the charge amount matches your current plan.
Review Your DoNotPay Billing History
Once logged in to donotpay.com, navigate to your billing or payment history section to confirm the date and amount of the DONOTPAY* charge aligns with what appears on your bank statement.
Manage or Cancel Your DoNotPay Subscription
If you no longer wish to be charged by DoNotPay, visit donotpay.com/account to manage your subscription settings. From there you can downgrade or cancel to prevent future DONOTPAY* charges from appearing on your statement.
Contact DoNotPay Support If Needed
If the DONOTPAY* charge amount looks incorrect or you do not recall signing up, reach out to DoNotPay directly through donotpay.com to clarify the billing details before considering any dispute with your bank.
Is this charge fraudulent?
No, this is a legitimate charge from DoNotPay. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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