BOX* Charge (What It Is + Is It Legit?)

Box uses the truncated descriptor "BOX*" on bank statements because payment processors and card networks impose strict character limits on merchant descriptors, typically capping them at 22 characters or fewer, which means Box appends an asterisk as a separator to distinguish it from other potential "BOX" entries and to allow space for additional billing identifiers like a product tier or transaction ID. The asterisk in "BOX*" is a standard convention used by Stripe and similar payment gateways that Box relies on to process its monthly cloud storage subscription billing. If you see "BOX*" followed by additional text on your statement, it almost certainly reflects your recurring Box subscription charge rather than any unauthorized transaction.

No, this is a legitimate charge from Box. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Frequently Asked Questions